In any company, the customer-facing employees are your brand. Are you seen as supportive? Compassionate? A team of problem-solvers? You are because your customer-facing team is those things. Your customer-facing employees are critical to your business success and to developing engaged customers.
As a founder at an early stage company, your first hire for your Customer Success and Support Team will set the standard and tone for customer satisfaction and engagement with your brand. You’ll leave this workshop with a job board-ready job description and a game plan for how to get the right person in the door.