To Infinity and Beyond!: Is Customer Success and Support the Right Career Path for You?

A talk by Okello Carter, Danielle Gosdin, Debbie Kenny and Karol Tegha
Appcues, Freebird, LearnLux and CloudHealth by VMWare

September 21, 2020, 08:15 PM

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About this talk

Do you love to help people and create remarkable experiences? If so, you might find that you shine in a role in customer success and support.

Join us for this panel to learn more about the field and to determine if this is the right career path for your unique talents and skills.

We’ll discuss:

  • A day in the life of a customer success and/ or support representative
  • The difference between customer success, support, account management, training, and more
  • The skills needed to be successful in customer success and support
  • How to translate skills from another industries (such as food and beverage, retail, hospitality, etc.) into customer success and support
  • How to determine what type of customer success department you want to work in (a small scrappy startup team? a larger, more established organization?)
  • Advice from our panelists on landing your first role in success and/ or support

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