You Complete Me: Retaining Your Customer Success & Support Teams

A talk by Sonciary Honnoll, Shonak Patel, Sibu Thomas and Amy Wass
Quala, NAK, LLC, BitSight and LogRocket

Register to watch this content

By submitting your email you agree to the terms
Watch this content now

About this talk

Customer success and support can be a thankless job, and your team’s success and preservation of institutional knowledge, customer contacts and sometimes even churn depends on how well you can retain your current team members.

During this panel, we’ll chat about:

  • Best practices to show your CS and Support teams that you appreciate them
  • Tactics to keep team members engaged
  • How to balance promotions from within your startup with finding someone outside the company
  • When to counter-offer verse let your employee walk to a new job
  • How to manage a reorganization of your startup to retain as much talent as possible
  • Understanding how to best divide up the work between your CS and support teams (per revenue or per customer?)

Proudly supported by